Shipping & returns
Shipping
What are your freight and handling charges?
Orders under $250.00 AUD to Australian addresses will be charged $9.99 shipping and handling and shipping to New Zealand addresses is $20.00. For orders over $250.00 AUD, shipping is free. Australian Express shipping is available for $15.00 AUD at checkout.
Over sized items may incur an additional charge at checkout.
Returns
What is your Return/Exchange Policy?
If you have made an incorrect choice Montbell will exchange or refund regular priced items with proof of purchase within 14 days of the tracked delivery date provided your item(s) are unused, unworn and undamaged and include all original tags, labels and packaging. If the product is not returned within the 14 days there is a 30 day exchange or store credit policy. Any return for reasons of change of mind or size change will be conducted at the customer's expense.
In the unlikely event that you receive an item in your order that is not what you ordered or is faulty please reach out to our customer service team through the online chat, store phone number or visiting us in store and we can facilitate a return.
Can I return my online purchase at one of the stores?
Yes, with proof of purchase, we will gladly exchange, or refund any purchase made online at any of our Australian stores within 14 days of purchase.
What if I have lost my receipt?
It is the responsibility of the customer to provide the proof of purchase if the receipt is lost eg: credit card statement.
How soon will my refund/exchange be processed?
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods
Do you return sale Items?
Sale items are not eligible for return unless you experience a fault or defect with the product providing that the fault or defect was not evident at time of purchase and not the reason the product was discounted in the first place.
Where do I return my goods?
Montbell Returns
478-484 Penshurst St,
Chatswood, NSW, 2067
(02) 9417 7044
Please include a copy of the return/exchange form found here.
Please note: Unless the item is found faulty, all shipping costs are at the sender's expense and must be received unworn and with tags attached. Refunds will be processed within 7-10 days of receipt of the item.