What are your freight and handling charges?
Shipping within Australia is a $9.99 flat rate, with over sized items incurring an additional surcharge. For orders over $100, shipping is free,
International orders will have shipping charged determined at checkout based on product weight.
What is your Return/Exchange Policy?
If you have made an incorrect choice Montbell will exchange or refund regular priced items with proof of purchase within 14 days if the product is still in original condition and packaging intact. If the product is not returned within the 14 days there is a 30 day exchange or store credit policy.
What if I have lost my receipt?
It is the responsibility of the customer to provide the proof of purchase if the receipt is lost eg: credit card statement.
How soon will my refund/exchange be processed?
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods
Do you return Sale Items?
Should you experience a fault or defect with a sale item we will exchange, repair or refund the item providing that the fault or defect was not evident at time of purchase and not the reason the product was discounted in the first place. A refund or exchange is not available on sale items should you simply change your mind and all sale items must be returned within 7 days of purchase.
Is your site secure?
We take security seriously. We not only have the latest in security Certificates from InstantSSL in the USA but use the latest encryptions for all credit card transactions.
Do you distribute my name and address to any 3rd Party?
Do you accept Credit cards for Australian orders?
Yes. We accept credit cards via the Paypal portal. You do not have to have a Paypal account to use this facility.
What payment do you accept for international orders?
All international orders are paid using PayPal.
Montbell's warranty covers all defects in materials and workmanship to the original owner, for the lifetime of the product. If a product ever fails due to a manufacturing defect, Montbell will repair or replace the product at its discretion. This warranty does not cover damage(s) caused by accident, improper care, negligence, misuse, alterations or normal wear and tear. Damage(s) not covered under warranty can be repaired at a reasonable rate. If you would like to make a warranty inquiry, please contact Montbell Customer Service or the store of original purchase.