Terms & Conditions
Terms & Conditions
Montbell Outdoor provides customers a convenient and secure online shopping experience. Products displayed on the site shopping areas can be purchased using the secure online credit card and Paypal transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.
All prices in the shopping areas are in Australian dollars (AUD$) and include GST (where applicable). Montbell Outdoor reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Montbell Outdoor may do this for example, but without limitation, where: Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted. If this should happen after you have ordered a product, we will contact you prior to processing your order. Not all items or promotions are available through all stores, a specific store or online. All offers and items are subject to availability at the advertised price. We reserve the right to withdraw any product from sale without notice, for any reason. However for various reasons, that product might still appear on our website for a period of time after that withdrawal. We make no undertaking that a product shown on this website will be available for purchase online at all stores or at a specific store. All applicable product prices stated on this website are inclusive of Australian goods and services tax.
When an order is submitted your card will be debited. All items on your order will be prepared for despatch to your nominated shipping address. If Montbell outdoor cannot supply the items requested we will then process a refund to the value of the non-supplied items. An email confirmation of the refund will be sent to your email address supplied on the initiating order. The card issuer controls the timing of returned funds. Please contact your card issuer for details. Card transactions are processed by either PayPal or EWay and are routinely subject to fraud management checks, to help protect our customers and reduce our exposure to fraud. Orders which meet pre-defined criteria will be held for approval before the funds are withdrawn from a customer’s account and the order subsequently released. A pre-authorisation amount may be put in place by the card issuing bank until the order is confirmed and the payment is settled for Montbell Outdoor. We will aim to contact you as soon as possible if your order is held for review, so that we can verify your payment details and clarify any discrepancies. Orders will be accepted once we are satisfied the transaction can be confirmed as legitimate. We reserve the right to reject any order where the customer is unable to verify their payment method or respond to any reasonable concerns. This adds an additional layer of protection and reassurance for our customers but may result in a delay in order completion if we are unable to contact you.
Availability and Cancellation
All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us and to keep our site up to date with the availability of products. If there is a considerable delay in dispatching your order, or if for any reason, we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, store credit, or if possible, to put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available. If certain products are out of stock or discontinued, we will notify you and make suitable arrangements.
Returns & Exchanges
We accept returns for products purchased online within 14 days of the tracked delivery date provided your item(s) are unused, unworn and undamaged and include all original tags, labels and packaging. Any return for reasons of change of mind or size change will be conducted at the recipient's own expense. In the unlikely event that you receive an item in your order that is not what you ordered or is faulty please reach out to our customer service team through the online chat, store phone number or visiting us in store and we can facilitate a return.
Once a product has been returned to us at the following address we will process a refund or dispatch an exchanged item as requested.
474-484 Penshurst St,
Chatswood, NSW, 2067
(02) 9417 7044
We will endeavour to ensure that the information provided through this website is accurate and current. However we cannot, and do not represent or warrant the accuracy, adequacy or completeness of information on this website, or that it is up to date. For example (but without limitation), prices and colours of products may change and all products are subject to availability. Variations to products may occur from time to time for various reasons, (including changes in seasonal range, or product specifications). Despite every effort to accurately duplicate each product's colours on our website, they are intended as a guide only and actual colours may vary. The colours you see online will also depend on your screen display and settings, therefore, we cannot guarantee that your monitor's display of any image will accurately reflect the colour of the product on delivery. Description of products are summaries only (with further information available on request to us). Due to technical or human error, information may be recorded incorrectly or omitted. We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness of information or currency on this website. We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer from this website. We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.
This agreement and this website are subject to the laws of New South Wales and Australia. If there is a dispute between you and montbelloutdoor.com.au that results in litigation then you must submit to the jurisdiction of the courts of New South Wales.
Last updated 20 June 2022